winmyr Privacy Policy
winmyr is committed to protecting the personal information of every player. This page explains in detail how we collect, use, store and disclose your data in accordance with the international licensing requirements we comply with.
How winmyr Protects Your Data
Player privacy is our priority. Below are the core data protection principles we follow.
Minimum Data Collection
winmyr only collects information that is genuinely necessary to provide safe and responsible betting services. No data is collected without a clear and legitimate purpose.
High-Level Encryption
All information transmitted between your device and winmyr servers is protected with industry-standard encryption technology to keep your data secure in transit.
Identity Verification (KYC)
The KYC process is carried out to verify player identity in order to meet international licensing requirements, prevent fraud, and confirm that players are aged 21 and above. 🔒
No Third-Party Data Sales
winmyr does not sell, rent or trade your personal information to any third party for marketing or commercial purposes without your explicit consent.
Controlled Retention Period
Personal data is kept only for as long as necessary to fulfil the purpose of collection or to comply with legal obligations. Data that is no longer needed will be securely deleted.
Privacy Support 24/7
The winmyr customer support team is available 24/7 via live chat and email in Malay and English to assist you with any questions related to data privacy. ✉️
1. Introduction and Scope of Policy
This Privacy Policy is published by winmyr ("winmyr", "we", "platform"), an online sports betting and casino platform operating under international licensing. This Policy applies to all users who visit, register or use services on the winmyr website.
By registering an account or continuing to use winmyr services, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our platform.
This Privacy Policy should be read together with the winmyr Terms & Conditions for a full understanding of your rights and responsibilities as a player.
2. Types of Information We Collect
winmyr collects personal information in the following categories when you interact with our platform:
Account Registration Information
- Full name as stated on your identity card (MyKad) or passport
- Date of birth for age verification of the 21-year minimum
- Active email address and mobile phone number
- Username and password (stored in encrypted form)
- Current residential address
Identity Verification (KYC) Information
- Copy of identity card (MyKad) or valid travel document
- Proof of address such as a utility bill or recent bank statement
- Source of funds information if required by licensing requirements
Financial and Transaction Information
- Details of the payment method used: Touch 'n Go eWallet, DuitNow, FPX, Boost, or cryptocurrency (USDT, BTC, ETH)
- Deposit and withdrawal history
- Betting transaction records for reporting and compliance purposes
Platform Usage Information
- IP address, web browser type, and device operating system
- Game activity logs and login session records
- Game preferences and platform usage habits
- Communication data with the customer support team
3. Purpose of Using Personal Information
The personal information we collect is used solely for legitimate purposes related to winmyr services, namely:
- Processing account registration and verifying player identity in line with international licensing requirements
- Processing deposits, withdrawals and financial transactions securely
- Preventing fraud, money laundering and unlawful activity through continuous monitoring
- Providing effective and responsive customer support
- Sending important communications related to accounts, bonuses and services via email or SMS
- Ensuring game integrity and fairness in all betting transactions
- Complying with applicable legal and licensing obligations
- Improving user experience based on analysis of usage habits that does not identify individuals
4. Sharing and Disclosure of Information
winmyr does not disclose your personal information to third parties except in the following circumstances:
Third-Party Service Providers
We share necessary information with service providers that support platform operations, including payment processors, gaming technology providers and security service providers. All such third parties are bound by strict confidentiality agreements and may only use data for the specified purposes.
Legal and Licensing Requirements
winmyr may disclose information to relevant authorities or licensing bodies if required by law, court order, or the requirements of a relevant regulatory body.
Security Protection
In cases of suspected fraud, money laundering or serious security threats, we reserve the right to disclose information to the relevant authorities to protect the legitimate interests of the platform and other players.
5. Data Security
winmyr implements reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or accidental disclosure. These measures include:
- Data encryption in transit using industry-standard security protocols
- Storage of passwords in irreversible hashed form
- Strict internal access controls — only authorised staff may access player data
- Continuous system monitoring to detect and respond to security threats
- Regular security assessments by independent experts
While we make every effort to protect your data, no system can guarantee absolute security. We encourage players to use strong passwords, not share login information, and report any suspicious account activity to our support team immediately.
6. Cross-Border Data Transfers
As winmyr operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. Regardless of where data is processed, we ensure a level of protection equal to or higher than that required by the applicable data protection provisions.
All cross-border data transfers are carried out with appropriate contractual safeguards, ensuring your data remains protected to the standards set out in this Privacy Policy.
7. Cookies and Tracking Technologies
winmyr uses cookies and similar technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you visit our website.
We use cookies for the following purposes:
- Session Cookies: Maintaining your login session and ensuring account security
- Preference Cookies: Remembering your language settings and display preferences
- Analytics Cookies: Helping us understand how players interact with the platform for ongoing improvement
You can control the use of cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of the winmyr platform.
8. Data Retention Period
winmyr retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:
- Financial transaction records are kept for the period required by applicable licensing and financial law requirements
- Customer support communication records are kept for service improvement and dispute resolution purposes
- After account closure, basic data is retained for a defined period to meet legal obligations before being permanently deleted
9. Changes to the Privacy Policy
winmyr reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service operations. Any material changes will be communicated to players via email or a clear notice on our website at least 14 days before those changes take effect.
Continued use of the winmyr platform after a change takes effect will be considered your acceptance of the updated Privacy Policy.
10. Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, please contact the winmyr support team via:
- Live chat 24/7 in Malay and English through the winmyr platform
- Email: [email protected]
We are committed to responding to every privacy-related enquiry promptly and with full respect for your concerns.
Policy Contents
Player Rights Regarding Personal Data
As a winmyr player, you have certain rights relating to the personal information we hold about you.
Right of Access
You have the right to request a copy of the personal information we hold in relation to your account. This request will be processed within a reasonable timeframe.
Right to Rectification
If your personal information is inaccurate or outdated, you have the right to request that we correct it without undue delay.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data, subject to the legal obligations and licensing requirements that bind us.
Right to Restriction of Processing
You may request that we restrict the processing of your personal data in situations where the accuracy of the data is disputed or the processing is unlawful.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will cease that processing.
Right to Data Portability
You have the right to receive the personal data you have provided to us in a structured, machine-readable format for transfer to another platform.
Play Safely at winmyr
Your privacy and security are our priority. Register a winmyr account today and enjoy a safe, responsible and protected betting experience — with full KYC support and data protection guaranteed.